Absolute poor service!

<p>I recently had an car accident. I immediately after the accident reported it to the insurance for the claim and also went to the police station. They said that i had to go to the panel beaters for assessment ment. The morning thereafter i went to the panel beaters, the assessment was done and the panel beaters told me that i would have my answer by the next day. The day thereafter came past, and 2 more days past by with no word from either Santam or the panel beaters. I phoned Santam to ask for feedback. They told me that there are documents outstanding, neither telling me who is responsible to send the documents, I told Santam that I refuse to drive the car any further as i don't know what damage there is to the radiator, as the accident is a frontal damage and the car is a bit drivable but not for long periods. The guy who took the call said he will call back the in the morning of next day. Today the morning past, and no call came. I needed to phone back to ask for feedback, but still no assessor was appointed, and the person handling the case will look ar it, and promised to phone back in the afternoon. Yet im still waiting for the call. The fact that i need to phon out od my expense to ask for feedback when Santam can only email or SMS or phone stating where my claim is at the moment. On your own website states that we the client can go on and check there for the status, the online.santam.co.za website DOESN'T WORK! So please keep me informed and make the process to claim painles. As why do we as the customer need to pay ao much for nothing but poor service and feedback.</p>