A week for an assessor to be appointed?

Claim no: ***<br> Spoke to Christopher at the claims call centre this morning to ask about the progress of my claim.<br> He informed me an assessor was appointed yesterday. (This took a WEEK???!!)<br> <br> He then proceeds to tell me that I can call the assessor myself and ask about progress.He gave me the guy's name and number. There is no answer at the number.<br> <br> First time I had to claim from Santam and found it disappointing to say the least.<br> <br> Why does this take a week? My car went to assessment centre last week Monday.<br> <br> Why can Santam not give me a progress update? Why must I phone around to find out what is going on?