A Service Recovery for a loyal client to remember by Babalwa and her manager Orlenda

Hi Santam,

I would like to commend Babalwa and her Manager Orlenda for the service recovery. The consult came to my rescue as she made my query her own and took it upon herself to escalate to her manager to assist with finding a resolution for an unhappy & irate client. Babalwa's Service is "World Class" she deserves a raise. People like her calibre are a rare commodity these days.

I commend her manager as well you can tell that her charisma as a leader has influenced her team members to provide excellent service. Thank you, thank you very much.

Kind regards, Kholofelo S