A proud and loyal customer

<p>On the 27th of July, I had the unfortunate pleasure of being ****** for my Cellphone which was just a month old.</p> <p>Being an expensive phone, I had it insured together with my car and household insurance with Santam. I then had all the necessary SAPS reports logged and blacklisted the phone with my network provider. I made a call to Santam that same evening to notify them of my incident and to lodge my claim.</p> <p>I was told by the agent that an assessor would be appointed on Monday and I will then receive feedback.</p> <p>I got a call from the assessor on Tuesday the 1st who enquired about my incident, and in a matter of minutes the claim was approved, and I was told that I can fetch my new phone from a CelluCity store near me. All this was done within 30 minutes and I received my new phone.</p> <p> </p> <p>I must say, Santam abides by their mission statement, where they do not make claims, they Settle them!</p> <p>I have been approached numerous times by many competitors in the market, who have indeed even offered me cheaper premiums, however I am happy to be a loyal Santam client, as it is SERVICE that matters. In the event of a crisis, the last thing you would want is trouble from your insurance company, and that is the reason why I am proud to be a Santam customer.</p> <p>WELL DONE on your efficient and timeous service!</p>