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Deon M
1 reviews | Active since Sept 2021
30 Aug 2024, 16:20
A month gone by without claim feedback
More than a month and no feedback on a claim. Had a claim approved before instructing the vendors to replace the unit. During the process they found an additional component / cable need replacement to be CoC compliant....which they did. a Month later after submitting the final invoice and I have had no feedback.
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Replies (3)
Santam's replyOfficial
30 Aug 2024, 16:27Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply30 Aug 2024, 16:27
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
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Deon M's updateReviewer Update
02 Sept 2024, 19:41 "We will be in contact with you shortly " , "We will give you feedback by tomorrow , Thursday latest....days and weeks come and go. Time to look for other insurance after 20+ years
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Deon M's update02 Sept 2024, 19:41
Reviewer Update
"We will be in contact with you shortly " , "We will give you feedback by tomorrow , Thursday latest....days and weeks come and go. Time to look for other insurance after 20+ years
DM
Deon M's updateReviewer Update
02 Oct 2024, 10:02We are another month later without communication or resolution -this is disgusting. I have to field the calls daily from the vendor looking for his payment
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Deon M's update02 Oct 2024, 10:02
Reviewer Update
We are another month later without communication or resolution -this is disgusting. I have to field the calls daily from the vendor looking for his payment