A company with no service or perhaps untrained people with no knowledge working for them

I am so disappointed in the service that I received from Santams claims department. It so sad to know that in an emergency Santam left me stranded in the middle of nowhere. I had to fend for myself and my family spend thousands of rands to get home because the claims consultants that work on a Sunday apparently dont work. This is the first time I needed to make use of your roadside assistance and after being stranded for a full 5 hours I needed to make my own way home and get my own vehicle to safety with no assistance from you cause Lebo in the claims department couldn't care less about a client or even knowing the procedures of the company or the benefits on a policy and Amanda and Euro assist couldn't care less about calling a client back regarding feedback on car hire she was supposed to be arranging regardless of the numerous amounts of calls I made to them begging to help me and eventually I had to hire a towing company to tow me and my family and my car home. I have always made sure my premiums are paid at Santam and never dispute the steep increases cause I thought you need to pay for service but now I make use of my insurer and until today not a word from them and the pathetic or in actual fact no service I I received.