A bakkie that is insured with Santam hit my car on the Right Front Door and damaged my door in the process

A bakkie that is insured with Santam hit my car on the Right Front Door and damaged my door in the process. That was on the 29th June 2023. It was driven by a young man who was busy chatting on his phone when he bumped into my door. He only managed to bring the bakkie to a stop at a distance of about 150 metres (because of the speed) and apologized. The bakkie is insured with Santam and l called Santam where l was given the name of an official that is handling this claim. I was given a claim Number as well. It has been almost 2 months and a couple of days this has happened and up to now nothing has been forwarded to me. They promised to send me forms and nothing is happening. They even failed to give me the turnaround time for handling 3rd party claims.