tM
tshepisang M
1 reviews | Active since Dec 2020
13 Aug 2024, 10:20
**** **** ****
I have the worst experience with santam currently I have a contract with mtn and recently lost my device It has been 6 days with no response from santam I call every morning with nothing being done for my claim Past two days they are saying that they allocated my payment and sending it to the payments department The logo they have tby saying 3-5 working days is a lie
I have never been so furious No calls you and all the know is to put yoh on hold Why have insurance on a phone yet the insurance cant deliver But when they debit my account there has never been issues!!
Helpful (0)
Replies (10)0
Replies (10)
Santam's replyOfficial
13 Aug 2024, 10:23Good day,
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Santam's reply13 Aug 2024, 10:23
Official
Good day,
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Santam's replyOfficial
15 Aug 2024, 07:34Good day,
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Santam's reply15 Aug 2024, 07:34
Official
Good day,
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
Please provide us with your claim number to enable us to assist herein?
Thank you and regards
Client care
tM
tshepisang M's updateReviewer Update
15 Aug 2024, 07:45***
tM
tshepisang M's update15 Aug 2024, 07:45
Reviewer Update
***
tM
tshepisang M's updateReviewer Update
15 Aug 2024, 07:47my claim number is ***
tM
tshepisang M's update15 Aug 2024, 07:47
Reviewer Update
my claim number is ***
Santam's replyOfficial
15 Aug 2024, 07:56Good day,
The claim number should start with ATS
Please provide correct number?
Regards
Client care
The claim number should start with ATS
Please provide correct number?
Regards
Client care
Santam's reply15 Aug 2024, 07:56
Official
Good day,
The claim number should start with ATS
Please provide correct number?
Regards
Client care
The claim number should start with ATS
Please provide correct number?
Regards
Client care
tM
tshepisang M's updateReviewer Update
15 Aug 2024, 09:19***
tM
tshepisang M's update15 Aug 2024, 09:19
Reviewer Update
***
Santam's replyOfficial
15 Aug 2024, 09:37Good day,
Is that the ATS claim number?
ATS followed by that number?
Regards
Client care
Is that the ATS claim number?
ATS followed by that number?
Regards
Client care
Santam's reply15 Aug 2024, 09:37
Official
Good day,
Is that the ATS claim number?
ATS followed by that number?
Regards
Client care
Is that the ATS claim number?
ATS followed by that number?
Regards
Client care
tM
tshepisang M's updateReviewer Update
16 Aug 2024, 11:33I don't know the answer claim number
That's my reference number they gave me
That's my reference number they gave me
tM
tshepisang M's update16 Aug 2024, 11:33
Reviewer Update
I don't know the answer claim number
That's my reference number they gave me
That's my reference number they gave me
tM
tshepisang M's updateReviewer Update
19 Aug 2024, 14:44I got feedback that the claim would be delivered by friday..friday lead to monday and now its up for tuesday..
The incompetence from both paries is dreadful and poor.There has never been truth about anything yet my part i have played.my debit order goes off on with no fail..excess fee was paid
My ARS number is199459R1
Was assisted by Tshego first and nocwaka ngejani second.
Could not assist me with any trusth either
This is poor service that you deliver
Cant wait to finish my contract and be done
I will never use you guys again!!!
The incompetence from both paries is dreadful and poor.There has never been truth about anything yet my part i have played.my debit order goes off on with no fail..excess fee was paid
My ARS number is199459R1
Was assisted by Tshego first and nocwaka ngejani second.
Could not assist me with any trusth either
This is poor service that you deliver
Cant wait to finish my contract and be done
I will never use you guys again!!!
tM
tshepisang M's update19 Aug 2024, 14:44
Reviewer Update
I got feedback that the claim would be delivered by friday..friday lead to monday and now its up for tuesday..
The incompetence from both paries is dreadful and poor.There has never been truth about anything yet my part i have played.my debit order goes off on with no fail..excess fee was paid
My ARS number is199459R1
Was assisted by Tshego first and nocwaka ngejani second.
Could not assist me with any trusth either
This is poor service that you deliver
Cant wait to finish my contract and be done
I will never use you guys again!!!
The incompetence from both paries is dreadful and poor.There has never been truth about anything yet my part i have played.my debit order goes off on with no fail..excess fee was paid
My ARS number is199459R1
Was assisted by Tshego first and nocwaka ngejani second.
Could not assist me with any trusth either
This is poor service that you deliver
Cant wait to finish my contract and be done
I will never use you guys again!!!
Santam's replyOfficial
19 Aug 2024, 14:56Thank you very much.
We do apologise for the poor service experience herein.
Regards
Client care
We do apologise for the poor service experience herein.
Regards
Client care
Santam's reply19 Aug 2024, 14:56
Official
Thank you very much.
We do apologise for the poor service experience herein.
Regards
Client care
We do apologise for the poor service experience herein.
Regards
Client care