*** [<AD***>] bad service

I am writing to express my dissatisfaction with the handling of my third-party insurance claim by SANTAM. Despite providing the necessary details, my claim has remained unresolved for nearly two months.

I took over a lease to buy a car, which was subsequently reversed into by another party. The individual provided me with his insurance details, SANTAM, but has since become unresponsive.

I believe it is the responsibility of the party at fault to deal with their insurance, not the claimant's. Unfortunately, my experience with SANTAM has been marred by unhelpful and rude staff, leading to significant delays in resolving my claim.

Do Not Deal With Them.... I'm going to be reporting their behaviour and the tactics they use to delay processing of claims. Up until today, all the paperwork has been submitted, the new excuse is... The document does not open. The rudeness is ehat irratates me the most!!!!