1 reviews | Active since Mar 2011
5 months later still no feedback from Santam???!!!
I had a vehicle accident claim and the process of having my vehicle fixed went well up until I had to ask them to assit with an excess recovery. I am covered for this. The first name given to me for someone to assist was Marilise Rossou. She did not bother to call me. I called her a month later. Her response was Oh My word it was a taxi or it will be difficult to deal with. She didn't bother to look into the matter. I sent an email to Santam's customer and requested that they change the consultant. Siphokazi rep**** on my mail as a new consultant. I had to repeat my whole story to her and she promised to come back to me. NOTHING HAPPENED!!! I called her on the 21st of September. She didn't know who I was and what the matter is about??? As an escape, she said her computer is not working she will call me back. She called me back only to tell me that her manager will call me back.....WOW.....!!!! STILL WAITING AND I AM NOT GOING TO LET GO!!!!!
Thank you for your posting.
We can understand that you are frustrated with the process and how this matter had been handled thus far.
Kindly note that the recovery action lies with the legal department and Marilize Rosseau is in the claims department. The legal branch will only start any recovery action once the own damage portion of the claim is finalised and they are in possession of the final repair invoice.
We also wish to mention that it is not a gaurantee that your excess will be refunded to you. Our legal depatment will however do everything in their power to succesful recover all costs incurred and if succesful and the merits are correct, only then your excess will be refunded to you.
We will refer this matter to the legal department to assist and advise you of the progress on the recovery.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your posting.
We can understand that you are frustrated with the process and how this matter had been handled thus far.
Kindly note that the recovery action lies with the legal department and Marilize Rosseau is in the claims department. The legal branch will only start any recovery action once the own damage portion of the claim is finalised and they are in possession of the final repair invoice.
We also wish to mention that it is not a gaurantee that your excess will be refunded to you. Our legal depatment will however do everything in their power to succesful recover all costs incurred and if succesful and the merits are correct, only then your excess will be refunded to you.
We will refer this matter to the legal department to assist and advise you of the progress on the recovery.
Thank you and kind regards.
Stephan Olivier
Client care media manager