5 days for an emergency call out

An emergency call was logged on Monday 13/12 for an electrical cable (outside supplying to the one dwelling)cut by accident. I have been following up daily for the electrician to come out. 1st they sent the call to a company in JHB while I am in Garden route, then 22nd supplier cannot assist and no one has been able to assist me except they will follow up. It is the 5th day and if Santam doesnt send out an electrician as per cover of my policy, I will have my own electrician out on Monday and send the claim to SANTAM to reimbur*****t. I believe that I have been patient enough for 5 days for an emergency!