3rd Party claim with Santam

Claim number : ********** ********** 001001 Date of incident : 13/03/2018 I refer to this claim number in regards to an accident where I was the 3rd party. Being told to get quotations take photos do affidavits and forward that to Levina Levendal I did and complete what I was ask to do. The claim was then sent to Aviwe Peter whom I need to email and called for status updates since its the 26 of April and the vehicle is still at the place where it's been towed to because it's not drivable. I need to know what must I do to get action from these people or should I get a lawyer to take this matter to Court? Aviwe Peter is of no help as her promise to settle this matter has no honour.