3rd party claim not authorised

On the 6th of March 2023 I got into an accident with a Santam client as I was driving home, we then settled that he will claim from his insurer since it was his fault. Fast forward after sending all documents requested by the insurer and also disputing their settlement of we then agreed on a settlement offer and I was required to send banking details and sign a document realising them and their client, I sent these documents on the 6th of April and got a response from Itumeleng Lefakane, who throughout the process has been great and efficient, she told me that the payment should take 5-7 working days to reflect on my account, with that knowledge I then took my car to start the process of being fixed.

This week I call and email to follow up and I’m told the manager who had to authorise has not done so cause they not around, now this is information I am given when I follow up not anyone from Santam letting me know, I then email the manager Herman Koen and he tells me he will follow up, yesterday I sent an email to follow up with him and he hasn’t responded and I have to travel this weekend but my car is not with me cause payment hasn’t been made.

Can this be settled by today please and hopefully latest tomorrow the money reflect on my account.