3rd Party Claim Nightmare!!!!!

I was involved in an accident on the 12-06-2015, where Santam's Client rear ended me at a Robot. After phoning consistently i got the claim number from them roughly after 20 days after the accident, It took them another 5 day's to send me a Information letter, the person that was working with my claim at that time was Morris Pule, apparently he was very sick at that time and was never available. After completing and getting all the required documentation together I submitted my 50+ page report to them on the 15 July 2015, a report that took me only 8 days to complete, while it took the 5 day to submit a standard letter on their side. Then the sports started..... <br> Phoning 2 to 3 times every second or third day just to be informed that your claim is now here then there and it have not been released by my manager and the stories go on and on. Finally on 2015-09-03 I received my offer from the claims manager himself. I signed it of submitted additional documentation they required letter on the 2015-09-08.<br> I was promised that the amount will be paid by the 11th, I phoned on the 14th and the dates jumped to 16th and then 18th. Today when they could not assist me, why TEAM BUILDING!!!