3rd party claim going on for almost a year

I bought a brand new vehicle in 2022, January this year I was rear ended in traffic by an individual that still had his temperature license. His vehicle was insured by his mother's company At first they wanted to pay cash but as soon as they heard what just the bumper cost they referred to insurance. I got all the information asked and sent it to them. A few weeks later I was contacted by their broker where more documents and information was needed. By this time I had to take leave to do some of the things in question. The broker wasn't the problem but santam themselves, she struggled for +- over a month to get hold of HER OWN COMPANY THAT SHE WORKS FOR. have all the emails to prove it. Eventually got hold of them where more documents were needed including the accident report (that was never requested in the beginning) which means I had to take yet another day off to go to the traffic department and pay for a copy because, police stations do not keep them. After everything was submitted AGAIN. They for some odd reason could not se efficient damage to my vehicle and requested more photos to prove...and I did so. It is now end of September and I am getting the feeling they are stretching this out cause they don't want to pay the claim.