BF
Brand F

1 reviews | Active since Oct 2016

25 Oct 2016, 09:11

3rd Party Claim Going down

<p>Good day, Claim no: ********** 50 Claims Handler Itumeleng Lefakane,</p> <p>Date of Accident: 11/08/2016, I was hit By a santam client which has been very helpfull but i cannot say the same about santam. Today is 25/10/2016 and i have yet to recieve the settlement after signing the settlement offer last week. If i phone their office it just rings and rigs for hours on end. The phone nubers follows Tel: (012) ********** </p> <p>i Tried to contact this person: Phakamile Sedia with no luck either, I am very dissatisfeid with the treatment recieved from santam. Being in Short term insurance myself, i will never treat a client like this. Its pathetic to say the least. </p> <p> </p> <p>Sies Man</p> <p>Brand Fourie</p>

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Replies (2)
Santam
Santam's reply25 Oct 2016, 09:31
Official

Dear Brand,

Thank you for your posting above. We are really sorry to hear that your payment has not been processed yet.

We will be contact with you shortly to request further information to assist us in resolving this matter for you.

Thank you and kind regards.

Stephan Olivier

Client care media manager

Best regards,

BF
Brand F's update25 Oct 2016, 09:39
Reviewer Update

Got hold of a Manager Retha Botha who assisted me in this regard. So glad i got hold of someone willing to walk the extra mile. Just tired of the waiting, first thing in the morning turned into 14 Days to much in this claim.
Regards
Brand Fourie