3rd Party Claim

I was involved in an accident with one of Sanlam's clients on 22 July 2023. (3rd Party Claim) As per Sanlam all documentation was handed in as their client admitted his at fault. It is going into the 4th month that i am being inconvenienced without my car, but Sanlam "DOES NOT CARE". I was required to submit 2 quotes for the damages to my vehicle which has been submitted. The assessor (negotiator) then goes ahead and half's everything on the quote which gives me a short fall of over 50% on the repair cost which I need to cover. (really) To top it all off he gives a number that the panel shop can contact for parts. The panel shop just so happens to be in Krugersdorp. (I'm based in Cape Town) So, I have been mailing Santam legal department and even spoken to a manger over there requesting that they finalize my claim, however it is currently 95 days since the accident and no end in sight to a solution. Can the claims manager Mr Koen or his senior please contact me urgently so that i can shed some light on what your assessor is actually trying to do?

Regards, (Irate Client)