1 reviews | Active since Sept 2010
3rd Party claim
<p>After my car being damaged by a Santam and Ingwe client, I was referred to Ingwe Risk services, where I dealt with an arrogant and rude lady whose name I won't mention. Since then, I have been refered to more than 7 different people, every time having to re-send documentation. Dealings with Ingwe, Brolink and Santam, no idea where the link is between these different entities, emails not being responded to, or responded to without answering the actual question, or automated response.</p> <p> </p> <p>I have just canceled my own insurance to move over to Santam, and am seriously reconsidering after this experience.</p> <p> </p> <p>I notice there is a trend on Hello Peter with Santam and 3rd party claims. Are they discriminating if they're clients are at fault???</p> <p> </p> <p>If no resolution this week, I am going to the ombudsman.</p>
Dear Cara,
We thank your post. We can understand that you are frustrated and not happy with the process thus far in dealing with your claim.
Indwe and Brolink are companies underwritten by Santam. They manage their own claims but when it comes to third party and legal claims, they refer those matters to Santam's legal branches to attend to those.
We will investigate and refer this matter to the Santam legal branch dealing with this to make contact and keep you informed of the progress.
Thank you kindly.
Stephan Olivier
Client care media manager
Best regards,
Dear Cara,
We thank your post. We can understand that you are frustrated and not happy with the process thus far in dealing with your claim.
Indwe and Brolink are companies underwritten by Santam. They manage their own claims but when it comes to third party and legal claims, they refer those matters to Santam's legal branches to attend to those.
We will investigate and refer this matter to the Santam legal branch dealing with this to make contact and keep you informed of the progress.
Thank you kindly.
Stephan Olivier
Client care media manager
Best regards,