3rd complaint

I sent a complaint on hellopeter about me having to pay double access and I was told this will be investigated and I will be contacted, its been two weeks and knowone contacted me, Nicole Samson is dealing with my cctv claim, and I dont appreciate the way she handles my claim or speaks to me as a customer, I have to run around to get the reports and the quote on her behalf from the service provider, and on top of that, she is rather rude to me, can you please assign my claim to a person who can respect me as a customer, and who can also give priority to my claim, instead of sitting back and letting me do her job, and can you do you job by taking my complaints into account, and dealing with it also, I am still waiting on feedback about the double access that I havd to pay, this is my 3rd complaint to Santam about this double acess, I am a good standing paying customer and I expect to be treated in the right manner