3 Months To Replace an alarm

I had a serious break in December 2023, today is the 22 March 2024 and my alarm has still not been repaired. I phone in 3 times a week; every week and I have to tell the same story. Your contractor has subcontracted to someone who in turn has subcontracted to ADT. ADT was here with a SALES person, whom stated that he needs a technician but there is a callout fee. To which I responded you should be speaking to the people that contracted you. Then every time Santam tells me they will escalate the claim, contact the serves provider and phone me back. Two days later a restart the process.

Now, I have warned Santam on numerous occasions that I’m leaving for holiday next week and I will be holding them responsible should something go wrong. Nothing happens, I have told them on numerous times the trauma my children went through and that the alarm helps them feel safe, nothing happens. Now after waiting months, I have gotten to the point where I’ll be escalating tings on my side as your escalation process does not seem to be working. I want my alarm in working condition, by next week Tuesday, I’m past the point of being reasonable, now I want it done!