3 months since hail storm roof still not repaired

Item: Santam
Rating: 2
Author: Francois J

Severe hail storm early Jan 2016 in Krugersdorp. massive damage to my house. Repaired many items from my own pocket to value of R100 000. wait for weeks to get refund from Santam. My roof and many other items still need repairs. Santam just can not get the job done or started. Every rain we get I have more damages in my home. No feed back or updates from Santam. had several meetings but no joy.

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Replies (1)

Santam's replyOfficial

16 Mar 2016, 11:37

Hello coisj,

Thank you for your post.

As telephonically discussed, the policy number above does not reflect on our system.

You indicated that you would arrange for your broker to call me in order to receive the correct details.

I am currently awaiting his call and will advise you further.

We apologise for the inconvenience.

Thank you and kind regards
Kurt Koopman
Client Care Manager

Santam's reply16 Mar 2016, 11:37

Official