3 Months no feedback or actions performed yet

Good day<br> <br> I am a third party claim of Santam, but are waiting about 2 to 3 months already for feedback or any action that does not seem to take place. Everything is stand still. Claim nr ***. I started with my claim in the Beginning of January 2015 (phoning around, sending e-mails) and every person I speak to refers me to another one. At the end of February I eventually got one person to help me, Mbali Mxokiswa (Santam). Then they sent me a mail, confirming the following:<br> <br> (Good day<br> <br> We acknowledge receipt of all relevant documentation submitted by you. The matter has now been referred to our Digital Hub, to conduct an assessment on the quotations.<br> <br> Kindly allow a 10 working day turnaround time for the completion and return of the report.<br> <br> Feedback to follow in due course.<br> <br> Kind regards<br> <br> Mbali Mxokiswa<br> <br> Technical liability Assistant <br> Legal Department<br> Tel ***<br> Fax ***<br> <br> [URL Removed]<br> <br> [Email Removed]<br> From: Dewald van Aardt [Email Removed] <br> Sent: 06 March 2015 10:38 AM<br> <br> Now it has been 2 weeks later, and I still did not here anything from them. I don't want my car to get more damaged as is already.