2 weeks to approve repairs! Mara Why? You treat your clients so horrible even In bereavement?

The most atrocious service from the company, one thing after another, including me even sending a death certificate to the manager of the manager for them to actually understand my circumstances, waste of time. Dealing with Ntombizanele Johnson, my claim consultant, has been the most painful process off my life, and this on-top of having an accident when I was In Mpumalanga to arrange my father’s funeral.

It took them 2 weeks from when I logged the claim, to approve it, with my car just sitting at the repair shop. When I called Ms Johnson three weeks in to alert her that my son is in the middle of exams, I need to be able to take him to school, and with all the delays, I’m concerned I’d be without a car as the rental from Avis is ending in 1 week. Avis who I didn’t sign up with, and I already had to pay one way drop off fee, because god forbid, my father and anchor dies, and under all the strain and stress of arranging his funeral and the sadness of loosing him, I’d have an accident 500km from where I live, and as such, tough for me, I had to be penalised for that, cause it’s Avis policy.

Ms Johnson tells me not to stress, I should call or email her the day before rental expire and if my car isn’t ready, she will escalate so my rental can be extended. I send her such email a day before the 30 day rental expires, and I get a cold and dismissive ‘unfortunately’ email, that doesn’t take into account our prior conversation. I call her to find out why did she just send me an email stating what I already know it’s in my policy, and ask her if she even app**** herself and send the request for rental extension as discussed a week ago, and her answer was ‘NO’ she just copied and pasted the standard message to all clients, and proceeded to informs me that, she will try to send the request to her manager, because I am now insisting she does it as per prior agreement, but if it’s rejected, then tough I’d just have to be without a car, end of story. This is 1 month since I lodged my claim.