2 monthly deductions, but according to Santam I have no policies.

I have 2 monthly deductions going of my bank account for Sanlam policies. On the 22nd of March 2023, just after 13:00 I called the *** number and inquired around policies. I supp**** my ID number and was advised that they cannot pick up any policies under my ID number.

I subsequently send an email at 13:25 on the 22nd of March 2023 to *** to advise if the problem. I received the normal automated response that my mails was received and would get the necessary attention.

It is a week later and i have had zero response via email or telephonic to discuss and resolve the issue.

So dear Santam, since I do not have any policies with you, and you have been deducting money from my account every single month, please refund me for all teh payments I have made since it is impossible to get any service from your company.