LVdB
Lisa-Marie Van der Bergh
1 reviews | Active since Apr 2019
24 Oct 2019, 12:17
15 days no response from legal Itumeleng Lefakane
I have sent all documentation to Legal on 8 October 2019 with feedback advising it will take “up to 10 days” for the claim to be finalized. No response. When calling, number is always engaged, alternative just rings, no response to WhatsApp or emails. It’s been 15 days and I have not spoken to Itumeleng Lefakane my legal representative. This is by far the worst service.
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Santam's replyOfficial
24 Oct 2019, 14:50Good afternoon Lisa-Marie,
Thank you for your post above.
We are really sorry to hear about your frustration and delays experienced.
We note you have not referenced the claim number so we will make contact via email requesting that from you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We are really sorry to hear about your frustration and delays experienced.
We note you have not referenced the claim number so we will make contact via email requesting that from you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply24 Oct 2019, 14:50
Official
Good afternoon Lisa-Marie,
Thank you for your post above.
We are really sorry to hear about your frustration and delays experienced.
We note you have not referenced the claim number so we will make contact via email requesting that from you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We are really sorry to hear about your frustration and delays experienced.
We note you have not referenced the claim number so we will make contact via email requesting that from you.
Kind regards
Stephan Olivier
Client care media manager