13 WORKING DAYS
On the 13th of September 2017 I was in an accident.
No call from Santander to tell me how far they are with the claim absolutely nothing. I have to phone THEM all the time. Got feedback after I called them on Fri.
My frustration is I need my car for daily use. Taking the kids to creche. Going to work etc. I have had to use other people's cars as I wasn't given a courtesy vehicle. I am sick and tired of this cap now.
I know you don't care about my business but I will never ever recommend anyone to take Santander as their insurance company. They are full of stories saying we nwneed this that and the other. Why must I call the bank for settlement amounts for a write off? That's your job!!! Not mine. You must do it not me!
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Replies (4)0
Replies (4)
Santam's replyOfficial
03 Oct 2017, 15:56Good day,
Thank you for your post above. We are sorry to hear about your frustration and the inconvenience caused.
Could you please provide us with the claim number to allow us to investigate if there had been any unduly delays on your claim. Kindly note that if a vehicle is a write off and still under hire purchase, we as insurer cannot request the settlement letter as we are not the owner of the vehicle and the HP is in your name, so therefore the request for you to obtain that letter.
We thank you in advance.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply03 Oct 2017, 15:56
Official
Good day,
Thank you for your post above. We are sorry to hear about your frustration and the inconvenience caused.
Could you please provide us with the claim number to allow us to investigate if there had been any unduly delays on your claim. Kindly note that if a vehicle is a write off and still under hire purchase, we as insurer cannot request the settlement letter as we are not the owner of the vehicle and the HP is in your name, so therefore the request for you to obtain that letter.
We thank you in advance.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,
's updateReviewer Update
11 Oct 2017, 05:50The claim number is ********** 83
's update11 Oct 2017, 05:50
Reviewer Update
The claim number is ********** 83
Santam's replyOfficial
11 Oct 2017, 08:02Good day,
Apologies but the claim number was not delivered by Hellopeter, may I please request you provide it again?
Many thanks
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply11 Oct 2017, 08:02
Official
Good day,
Apologies but the claim number was not delivered by Hellopeter, may I please request you provide it again?
Many thanks
Kind regards
Stephan Olivier
Client care media manager
Best regards,
's updateReviewer Update
13 Oct 2017, 05:17 ********** 83
's update13 Oct 2017, 05:17
Reviewer Update
********** 83