1 reviews | Active since Oct 2009
1 Month and no news on Claim
<p>I have been dealing with Algee Assessors, from the very start it was all downhill.</p> <p>Firstly my car was sent to a fly by night repair shop for a day, after that booked it with the Agents and I had to pay for the technical report and to date I have not been reimbursed, then I was told they waiting for the agent report on Friday 09/06/17, but thats another story as I had provided them with all the info required</p>
Good day Dhaven,
We thank you for your post here. We do apologise for any inconvenience caused. Kindly note that you were claiming for the radio that just stopped working. In terms of your policy contract we need to know what the proximate cause of the malfunction of the radio was therefore we requested you to take the vehicle to BMW so that they could do a diagnostic report on what happened.
Your vehicle is out of warranty so at first it was taken to a repairer to do the report but we then decided to rather have it done by the agents themselves. Once you claim you are liable to prove your claim to the insurer, therefore the request was to have the diagnostic test done and you pay for it.
We have requested the assessor, Algee assessors to re-imburse you the cost R823.76 for the BMW assessment fee.
Once we are in possession of the report the claim will be finalised and the refund will be processed.
Once again our sincere apologies.
Kind regards
Stephan Olivier
Client care media manager
Good day Dhaven,
We thank you for your post here. We do apologise for any inconvenience caused. Kindly note that you were claiming for the radio that just stopped working. In terms of your policy contract we need to know what the proximate cause of the malfunction of the radio was therefore we requested you to take the vehicle to BMW so that they could do a diagnostic report on what happened.
Your vehicle is out of warranty so at first it was taken to a repairer to do the report but we then decided to rather have it done by the agents themselves. Once you claim you are liable to prove your claim to the insurer, therefore the request was to have the diagnostic test done and you pay for it.
We have requested the assessor, Algee assessors to re-imburse you the cost R823.76 for the BMW assessment fee.
Once we are in possession of the report the claim will be finalised and the refund will be processed.
Once again our sincere apologies.
Kind regards
Stephan Olivier
Client care media manager
Hi Stephan
Stop bull****ting and talking ***, I sent you all the documents and if you feel you more qualified than the agents, come assess my vehicle yourself. You Pauline and Ziyad and very dishonest set of individuals. PLEASE REFUND MY MONEY FOR THE DIAGNOSTIC REPORT AS PROMISED.
Hi Stephan
Stop bull****ting and talking ***, I sent you all the documents and if you feel you more qualified than the agents, come assess my vehicle yourself. You Pauline and Ziyad and very dishonest set of individuals. PLEASE REFUND MY MONEY FOR THE DIAGNOSTIC REPORT AS PROMISED.
Dear sir,
With all due respect but the documents you provided us as received from BMW doesn't say what the cause of the damage to the radio is. BMW need to provide you with that information as they are the specialists in the field.
The documents you provided only indicates that they have done the diagnostic report and that there is fault but they do not elaborate what the fault/cause is.
We cannot accommodate the claim or move forward unless we know what the cause of the damage is. Zayd has also responded to your earlier email and provided you with the same information I am.
Your assistance would therefore be appreciated as they, BMW, need to provide you with the cause of the damage as a result of their diagnostic report.
Thank you kindly.
Stephan Olivier
Client care media manager
Dear sir,
With all due respect but the documents you provided us as received from BMW doesn't say what the cause of the damage to the radio is. BMW need to provide you with that information as they are the specialists in the field.
The documents you provided only indicates that they have done the diagnostic report and that there is fault but they do not elaborate what the fault/cause is.
We cannot accommodate the claim or move forward unless we know what the cause of the damage is. Zayd has also responded to your earlier email and provided you with the same information I am.
Your assistance would therefore be appreciated as they, BMW, need to provide you with the cause of the damage as a result of their diagnostic report.
Thank you kindly.
Stephan Olivier
Client care media manager
Hi Stephan
You are all educated set of individuals, BMW PMB does not provide such report. So in laymens terms there is no such report to explain the hardware damage. Do you now want me to send the dealer principle a message to confirm this?
Hi Stephan
You are all educated set of individuals, BMW PMB does not provide such report. So in laymens terms there is no such report to explain the hardware damage. Do you now want me to send the dealer principle a message to confirm this?
Good day Sir,
Zayd Bhamjee spoke with a BMW dealership and they confirmed the following.
I have contacted a BMW dealership in Gauteng and it was confirmed that BMW needs to confirm the cause of damage as they are the experts in the product .
Unfortunately BMW Pietermaritzburg for some reason doesn’t want to divulge the cause of damage.
You being the client of BMW and the person that took the vehicle in for a report should be given this information as required by Santam to finalise your claim.
Thank you kindly.
Stephan Olivier
Good day Sir,
Zayd Bhamjee spoke with a BMW dealership and they confirmed the following.
I have contacted a BMW dealership in Gauteng and it was confirmed that BMW needs to confirm the cause of damage as they are the experts in the product .
Unfortunately BMW Pietermaritzburg for some reason doesn’t want to divulge the cause of damage.
You being the client of BMW and the person that took the vehicle in for a report should be given this information as required by Santam to finalise your claim.
Thank you kindly.
Stephan Olivier
See message in simple english below from service manager, can you now tell me what must i do? Send the ca to Gauteng?
Thank you Mr Naidoo..
We cannot confirm the cause of the failure of the hardware.
We can only confirm that it has failed based on the symptom.
SMG Auto Pietermaritzburg (Pty) Ltd
Nesagee Naidoo
Service Manager
PO Box 84
Msunduzi
3231
9 Armitage Road
Pietermaritzburg 3201
Telephone : ********** 800
Fax : ********** 639
Mail to: **********
See message in simple english below from service manager, can you now tell me what must i do? Send the ca to Gauteng?
Thank you Mr Naidoo..
We cannot confirm the cause of the failure of the hardware.
We can only confirm that it has failed based on the symptom.
SMG Auto Pietermaritzburg (Pty) Ltd
Nesagee Naidoo
Service Manager
PO Box 84
Msunduzi
3231
9 Armitage Road
Pietermaritzburg 3201
Telephone : ********** 800
Fax : ********** 639
Mail to: **********
Good day sir,
They are the specialists and would at least need to be in a position to say whether the cause was electrical, mechanical or electronic of nature.
I cannot believe that they are not willing to say what could have caused the failure and damage.
We would appreciate your assistance in getting their response asap, as this is what is delaying the finalization of the claim.
Thank you kindly.
Stephan Olivier
Good day sir,
They are the specialists and would at least need to be in a position to say whether the cause was electrical, mechanical or electronic of nature.
I cannot believe that they are not willing to say what could have caused the failure and damage.
We would appreciate your assistance in getting their response asap, as this is what is delaying the finalization of the claim.
Thank you kindly.
Stephan Olivier
I have contacted BMW Dealer Principal, I was advised should you require further investigation for the cause of failure, they will have to send it to their Approved radio repair centre.
Please refund my money for the diagnostic report ASAP, and advise if you are going to pay for the radio being sent to the approved centre for assessment? Alternatively tell me who in KZN will provide you this report that you are looking for and I will take the vehicle there.
I have contacted BMW Dealer Principal, I was advised should you require further investigation for the cause of failure, they will have to send it to their Approved radio repair centre.
Please refund my money for the diagnostic report ASAP, and advise if you are going to pay for the radio being sent to the approved centre for assessment? Alternatively tell me who in KZN will provide you this report that you are looking for and I will take the vehicle there.
Stephan, Pauline you ******, please refund my diagnostic money today. You wanted a diagnostic report and I gave it you. Please pay up as I sick and tired of excuses really.
Stephan, Pauline you ******, please refund my diagnostic money today. You wanted a diagnostic report and I gave it you. Please pay up as I sick and tired of excuses really.
Good day sir,
We can confirm that the refund was approved and should reflect in your account within 48 hours.
We have requested Zayd to respond on your email.
Thank you kindly.
Stephan Olivier
Good day sir,
We can confirm that the refund was approved and should reflect in your account within 48 hours.
We have requested Zayd to respond on your email.
Thank you kindly.
Stephan Olivier
Hi Stephan,
What happend to my reimbur*****t that was supposed to be paid in 48hours???
Still waiting
Hi Stephan,
What happend to my reimbur*****t that was supposed to be paid in 48hours???
Still waiting
Good day Sir,
The payment was approved and should have been in your account by now.
We will follow up with Zayd regarding this and advise.
Thank you kindly.
Stephan Olivier
Good day Sir,
The payment was approved and should have been in your account by now.
We will follow up with Zayd regarding this and advise.
Thank you kindly.
Stephan Olivier
I have got the report from the person that Zayd requested the unit to be sent to, after 2 months of this claim, I now got a call from Santam to say the report is still not right, Who the hell must i send this unit to when I have sent it to your preferred assesment centre? Are yourll doing this because I am Indian
I have got the report from the person that Zayd requested the unit to be sent to, after 2 months of this claim, I now got a call from Santam to say the report is still not right, Who the hell must i send this unit to when I have sent it to your preferred assesment centre? Are yourll doing this because I am Indian
If you look at the people involved in making these decisions it is all Whites... I am sure that you are taking advantage of the fact that i am female and I am Indian, because you guys dont bother to respond but are very glad to take my premiums monthly
If you look at the people involved in making these decisions it is all Whites... I am sure that you are taking advantage of the fact that i am female and I am Indian, because you guys dont bother to respond but are very glad to take my premiums monthly