RJ
Roger J
1 reviews | Active since Feb 2018
06 Sept 2026, 17:42
Cant submit your exoerience survey. Missing question #4 in the survey screens
You sent me an email last week inviting me to "Share your Santam experience with us". Sender was Surveys <***>. I ma**** back on Friday to inform that would do it over the week end. That mail came back udeliverable with answer "The email address you entered couldn't be found". No indication in the original email not to use the ema to reply or communicate. So, have competed the questions and tried to submit but keep getting a respone that says I have not answered one if the questions, namely #4. There is no queston 4 in the survey screens. They jum from #3 on page 2 to #5 on page 3
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Replies (2)
santam drect's replyOfficial
07 Sept 2026, 08:16Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
santam drect's reply07 Sept 2026, 08:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
RJ
Roger J's updateReviewer Update
07 Sept 2026, 15:50 Who is we? - the Santam Direct/Insure 1 people or other? I received an email seemingly driven off my above review asking me to complete a survey on any challenges that i experienced "when you tried to make contact with Santam's Complaints Department". It's nice for you to know that your "front-end" handling of complaints operates smoothly but it’s not about that. There's no point - from an overall customer satisfaction point of view - to giving fast responses at your level when the back-end - Santam Direct/Insure 1- is so slow at resolving the underlying issue
RJ
Roger J's update07 Sept 2026, 15:50
Reviewer Update
Who is we? - the Santam Direct/Insure 1 people or other? I received an email seemingly driven off my above review asking me to complete a survey on any challenges that i experienced "when you tried to make contact with Santam's Complaints Department". It's nice for you to know that your "front-end" handling of complaints operates smoothly but it’s not about that. There's no point - from an overall customer satisfaction point of view - to giving fast responses at your level when the back-end - Santam Direct/Insure 1- is so slow at resolving the underlying issue