Rejected claim SHS/2022/323983

After hellopeter escalated my rejected claim with complaints department, the initial outcome still stands. I am flabbergasted, lost for words. I feel like I'm putting my money in a bottomless pit with standard bank insurers. They're a financial institution and they should stick to their lane. They have have failed me beyond comprehension.

They didn't not even ask for quotations to see the extent of my loss. The clauses that they are referring me to do not carry any water here. I don't understand how my expensive crockery, mist fan , electric frying pan, do not form part of my household content.

Lastly I requested that they send me a voice recording of my contract since they responded to your contact, on 2/12/22, that hasn't happened. I am still waiting with baited breath. The name Stansure gives me the creeps, I want this escalated further. Secondly, it's like the entire Stansure brokerage is a ****. I also have a funeral plan with them. In September I claimed for my uncle, and I was only informed then that I was owing 2 months premiums and thus they deducted R2500 from my claim but still that does not go towards setting the 2 outstanding premiums. To this day I'm owing them while I've lost a whooping R2500 during my bereavement