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stephnie N

1 reviews | Active since Jan 2017

31 Jan 2017, 14:14

Employee of the year

<p>Early January I got into contact with Lenton Marimutoo from Sansui he assisted me with the process on how to go about sending my tablet in for repairs and giving me a quote.</p> <p>2 weeks later I did not receive any feedback from hi-fi corporation the store that the tablet was purchased and was returned for repairs. </p> <p>I had contacted them on numerous occasions, still no feedback was given on how far the process of repair was. And the repair department also did not contact me with a quote.</p> <p>Upon emailing Lenton with my concerns and advising him on how distressed with the current situation,he immediately responded coming to my aid with the option of replacing my tablet.</p> <p>A very BIG Thank you to him, he is definitely an Asset to Sansui, i can not say the same for the hi-fi Corp staff in springfield they definitely need additional training on good customer service. I hope Lenton gets rewarded for excellent service. </p>

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