ZERO SERVICE AT SANLAM LEGACY FUND

My step daughter has submitted all the required documents to get her legacy beneficiary fund paid out to her on the 4th of January 2024. Since then we have sent multiple emails as well as contacted sanlam to get the amount from them to be able to make a decision whether to reinvest or get the lumpsum paid out. We are being sent from pillar to post. Firstly we as parents of our newly turned 18 year old assisted her then was told she can contact the fund and find out what the value is and after the call we were told Sanlam is trying to catch up as they are behind. Due to the incompetence of Sanlam our daughter will be missing her registration to start her degree this year. Sanlam were easy to take the funds from her mother who have passed but when it comes to assisting the beneficiary they are useless. I would never recommend any person family or friends to take out a policy at Sanlam if this is the way our living family will be treated after our deaths.