Zero information on pension fund payout!

It is absolutely impossible to get an update on a pension fund payout. EVERY SINGLE person I have spoken to (email, call and branch) has told me something completely different. I have no idea if my claim is moving through the process or documents are outstanding. There is no way to find out - it is shocking!! I keep trying to get an update and follow up to make sure everything has been submitted correctly but one person says yes it is now with a specialist handling it and another person says that my documents were not sent from my employer when I have confirmation that they were. This is ridiculous!!!