Zero communication on payout date

My father passed away on the 25th of September of this year and had group life cover with Sanlam through his employer. The group life cover was being managed by TSA administration. I have made contact with them and they told me that they are struggling to get in touch with Sanlam about when the payout will come through. My dad's employers have also tried with no success. This is really poor from Sanlam and I need this money soon as I am still at university and don't earn an income.