Zana1

I took Sanlam iCover for my family member. Now the members has passed away.I have sent them all the documents that they required to process a claim,six times already,since Tuesday,no one seem to be receiving my mails,they keep saying “send again”,”send direct to my email this time”. I have even uploaded the documents online and got back the auto-reply but still nothing from them. Today it’s Thursday,we need this money urgently but they keep sending me to from pillar to post. The whole day today their line to iCover department was not going through according to people who took my calls and promised to put me through to iCover department. I’m sooo frustrated. I have sent twice to their email “*** I have sent to “*** I have sent to “*** I have sent to “*** I have upload on their website. The pain of loosing your loved one is the worst thing but not being able to afford to bury them when i have made provision makes me want to scream ,it caused more pain.