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CM
Charmaine M

1 reviews | Active since Jul 2016

15 Oct 2024, 05:09

Your administrative turn around time is poor

I am no longer employed by my previous organization, and all necessary documentation and requests for my payout were completed two months ago. I have been seeking feedback, but the relationship consultant responsible for managing my former employer has been unresponsive and has not provided any updates. This matter requires resolution. Your immediate attention to this issue would be greatly appreciated.

0
Replies (7)
Sanlam
Sanlam's reply15 Oct 2024, 05:15
Official
Hi Charmaine
I am sorry to hear this. I cannot imagine how difficult this must be for you. Please provide me with your previous employer detail and we will escalate this to the relevant team .

 Regards Client Care 
Sanlam
Sanlam's reply15 Oct 2024, 07:11
Official
Hello Charmaine

We have now been able to trace your record and have escalated the matter to the relevant team for assistance.

Regards
Sanlam Client Care
CM
Charmaine M's update15 Oct 2024, 15:37
Reviewer Update
Sanlam Client Care,

I have yet to receive any feedback from the appropriate team following the update. No one has reached out to me or provided any communication regarding this matter.
Sanlam
Sanlam's reply15 Oct 2024, 16:10
Official
Hello Charmaine

Thank you for your reply.

Sanlam Corporate will be in touch with you, once they have investigated the matter.

Regards
Sanlam Client Care
CM
Charmaine M's update16 Oct 2024, 19:44
Reviewer Update
I find myself once again awaiting a response regarding the feedback and status of my payout. The level of service I have experienced is unacceptable.
Sanlam
Sanlam's reply17 Oct 2024, 06:43
Official
Good morning Charmaine

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 Oct 2024, 15:05
Official
Good afternoon Charmaine

We have received feedback that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care