You will end up with not clients!

I took up an education plan with you guys after being told that on emergencies i will be able to borrow from that money. I had an emergency and i called in to check if i will be able to borrow and i was told yes but i need to visit a branch. I visited the branch in Clearwater mall and i was made to fill in forms and told that the money will be in my account within 2 days. 3 days later there was nothing in the account,i called the call center to find out why and i was told it was a mistake i could not borrow from it. I think this is such an inconvenience, i went to the branch in Maponya to cancel as i was not happy. This was last week Monday already but there is still nothing in my account. Remember i had an emergency? Sanlam does not care! as long as they can debit peoples accounts.