1 reviews | Active since Jul 2011
Yet Again Sanlam Reality Falls Short!
<p>This is in fact my second negative experience with Sanlam Reality for a completely different issue. Sanlam Reality states a discount on gym memberships on the website yet does not disclose that date the following month the payment takes place. It is not in the gym membership brochure or the terms and conditions. So the reality (excuse the pun) is that you could get it 30 days later. The issue I face is that I have recieved an SMS on the 11th Feb stating payment has been processed - to date nothing reflects. Sent an email 6 days ago -no response. Customer service is beyond dissappointing. Previous issue also left hanging as I promised feedback as to when all movies will be available for booking (The new movies which are 2D/3D that show in the new scene cinemas cannot be booked). Website does not disclose that only selected movies can be booked. It states 2D & 3D movies indicating ALL however no 4DX.</p>
We acknowledge your posting, and will refer it to Management at Reality for immediate attention.
Regards
Client Relations
We acknowledge your posting, and will refer it to Management at Reality for immediate attention.
Regards
Client Relations
Good day
We acknowledge receipt of your post and will refer it to Reality for further handling .
Kind Regards
Client Relations
Good day
We acknowledge receipt of your post and will refer it to Reality for further handling .
Kind Regards
Client Relations
Good day
We have been informed that our reality consultant attempted to contact you,but they were unable to get hold of you.
Please let us know when you are available tomorrow .
Regards
Client relations
Good day
We have been informed that our reality consultant attempted to contact you,but they were unable to get hold of you.
Please let us know when you are available tomorrow .
Regards
Client relations
Good day,
A reality consultant has contacted me yesterday. Unfortunately this issue is not resolved as no answers can be provided other than it is a 'technical' issue and I.T is looking into it. Sadly it took a hellopeter complaint for to receive this generic response.
I would prefer management to make contact as your consultants are not equipped to provide relevant information.
Good day,
A reality consultant has contacted me yesterday. Unfortunately this issue is not resolved as no answers can be provided other than it is a 'technical' issue and I.T is looking into it. Sadly it took a hellopeter complaint for to receive this generic response.
I would prefer management to make contact as your consultants are not equipped to provide relevant information.
Good day
Thank you for your post i will inform them accordingly
Regards
Client Relations
Good day
Thank you for your post i will inform them accordingly
Regards
Client Relations
Still no feedback. Still no payment made. Absolutely shocking service by Sanlam Reality. You actively promote a benefit yet fail to actually provide it.
Still no feedback. Still no payment made. Absolutely shocking service by Sanlam Reality. You actively promote a benefit yet fail to actually provide it.
Good day
We have been informed that a representative from Reality made contact with you. They mentioned that they have requested a time line for resolution on the Virgin Active Rewards.
Regards
Client Relations
Good day
We have been informed that a representative from Reality made contact with you. They mentioned that they have requested a time line for resolution on the Virgin Active Rewards.
Regards
Client Relations