Years of trying to update my beneficiaries on my life policy with no Success

I have been trying to update my beneficiaries on my life policy since 2021 with absolutely no success. I have attempted to resolve this through every available channel, the dashboard/app, email, phone calls and WhatsApp, yet I have received no assistance or resolution over these years. This is extremely concerning, as updating beneficiaries is a basic and critical function of a life policy. If something as fundamental as this cannot be handled, it raises serious questions about what would happen in the event of a claim. I am not asking for anything unreasonable, only proper assistance and confirmation that my beneficiaries have been updated. I am hoping this review will finally prompt someone to take responsibility and resolve this matter urgently.