Year of not the client

Sanlam you are very disappointing, I have been an employee under one of Sanlam's subsidiaries. I recently resigned at the end of October and I requested to withdraw my fund. I submitted everything to my HR department on the 15th of November its now almost a month and I have not received any feedback what so ever. They gave me the details to contact the fund and it is impossible to get hold of you guys however my contributions were made on time. While writing this I have been on hold trying to call you guys its now 20 mins and counting.

Sies this year was supposed to be the year of the client. If this how you treat your own employees imagine the general public who entrusts you with their money. I get better service at home affairs.