Wrongfully debited for a year and half

Good day I had a bad experience with Assupol life regarding debit orders, I had two policy's with for my dad and my father in law unfortunately I lost my father in law and claimed for the policy . after it paid out they continue to debit the same premium for the deceased till now I,I have send a complain with proof of documents to them but am being send pillar to post like a stranger,some Consultant they even hang up on me if like that's rude to a client whose being loyal to your company. Worse part now the last consultant I spoke to said my father policy has lapsed due to non payment but to my surprise every month I see debit orders going off from my account..am very very disappointed how my matter is been held and the level of service is very shocking for a paying client..to get to them it seems like a milestone to get my refund back and re activate my father policy as I know. The worry I have is what if something could have happened to my dad and when I claim I get all this surprises and shocking news 😭😭😭