Wrongfulf cancellation of a policy

I took a funeral policy for my mother and my uncle but my uncle passed away before he could finish the waiting period. I notified Sanlam telephonically of the incident and asked them to cancel my uncle's policy(SG***7)September 2013. This year February my mother passed away , I had a shock of my life when I went to make a claim and find out that they cancelled my mother's policy. The service consultant cancelled a wrong policy and did not even bother confirming the cancellation with me because I would have picked up earlier if they sent me a written document or a message . To top it all Sanlam was still deducting the premium my uncle .They decide to refund me for the premiums for (SG***7) ,Ignored my claim for my mother(SG***6) .I have sent several emails concerning the claim for my mother's policy ,I was told I cancelled the policy which was not true .I still have the records of the telephone conversation with the consultant. she misquoted and said \client no longer interested"which was not the case . My uncle died before the waiting period expired. THEIR SERVICE WAS SOO UNSATISFACTORY..I FELT LIKE I WAS ******."""