KN
Katlego N
1 reviews | Active since Mar 2020
05 Dec 2023, 13:58
Wrong payment
I've been paying my sanlam account which is closed by mistake 3times I've done that everytime I try calling them no answer the mone6 that I've been paying them was supposed to go to direct axis now my name has been handed over to lawyers, what does sanlam say when they receive funds from a closed account they don't think of reversal, am tired of trying to get hold of your always busy customer care I just want my money so that I pay it to correct loan acc.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
05 Dec 2023, 14:08Good day Katlego
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply05 Dec 2023, 14:08
Official
Good day Katlego
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
KN
Katlego N's updateReviewer Update
05 Dec 2023, 14:26I'll be waiting for their response cause now they are having the money which does not belong to their company since I closed this insurance and this money was paid to them wrongfully, I believe if my query is not responded to in the next two business days I'll have to revert to small court claim as per advic3 from capitec and the money shall rise with interest as my name is under bad record under credit bearue.
KN
Katlego N's update05 Dec 2023, 14:26
Reviewer Update
I'll be waiting for their response cause now they are having the money which does not belong to their company since I closed this insurance and this money was paid to them wrongfully, I believe if my query is not responded to in the next two business days I'll have to revert to small court claim as per advic3 from capitec and the money shall rise with interest as my name is under bad record under credit bearue.
Sanlam's replyOfficial
06 Dec 2023, 07:30 Good day Katlego
This is to confirm that you have been contacted and feedback has been provided to you.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and feedback has been provided to you.
Regards
Sanlam Client Care
Sanlam's reply06 Dec 2023, 07:30
Official
Good day Katlego
This is to confirm that you have been contacted and feedback has been provided to you.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and feedback has been provided to you.
Regards
Sanlam Client Care