SN
Sibongiseni N
1 reviews | Active since Nov 2019
29 Aug 2024, 20:59
Wrong Life Cover
Sanlam covered me for accidental cover only and not for natural causes. It is only when I went to their headoffice in Bellville when I found out that the cover was only for accident. I immediately called the financial advisor who was doing the qoute for me and he said he would call me back. Its been more than a month a nothing from him. If you are with sanlam I would suggest you go double check. I paid R900pm for 2 years and for nothing.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
30 Aug 2024, 07:29Good day Sibongiseni
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply30 Aug 2024, 07:29
Official
Good day Sibongiseni
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
30 Aug 2024, 14:16Good afternoon Sibongiseni
We have received feedback that initial contact has been made with you and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that initial contact has been made with you and that you are being assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply30 Aug 2024, 14:16
Official
Good afternoon Sibongiseni
We have received feedback that initial contact has been made with you and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that initial contact has been made with you and that you are being assisted.
Regards
Sanlam Client Care
Best regards,
SN
Sibongiseni N's updateReviewer Update
03 Oct 2024, 19:44I got 1 missed call from Sanlam and they never called back. I need to understand why the financial advisor did what he did? Is it someone qualified for the job? Was it done on purpose so the financial advisor's salary moves up? What is the gain? 2 years you gave me a 2 million life cover which covered accidental death only? This does not make sense. I need answers.
SN
Sibongiseni N's update03 Oct 2024, 19:44
Reviewer Update
I got 1 missed call from Sanlam and they never called back. I need to understand why the financial advisor did what he did? Is it someone qualified for the job? Was it done on purpose so the financial advisor's salary moves up? What is the gain? 2 years you gave me a 2 million life cover which covered accidental death only? This does not make sense. I need answers.
Sanlam's replyOfficial
04 Oct 2024, 06:43Good morning Sibongiseni
We are sorry to learn that this matter has not yet been addressed.
We have followed up with the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that this matter has not yet been addressed.
We have followed up with the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Oct 2024, 06:43
Official
Good morning Sibongiseni
We are sorry to learn that this matter has not yet been addressed.
We have followed up with the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that this matter has not yet been addressed.
We have followed up with the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
28 Oct 2024, 13:10Good afternoon Sibongiseni
We have received feedback that further contact has been made with you and that the matter is being attended to.
Regards
Sanlam Client Care
We have received feedback that further contact has been made with you and that the matter is being attended to.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply28 Oct 2024, 13:10
Official
Good afternoon Sibongiseni
We have received feedback that further contact has been made with you and that the matter is being attended to.
Regards
Sanlam Client Care
We have received feedback that further contact has been made with you and that the matter is being attended to.
Regards
Sanlam Client Care
Best regards,