Wow why don't you people want ro refund me !!!!!

Long story short , I could not purchase movies tickets online on two occasions hence me paying full price advised by a agent of Reality I will be refunded lol its been three weeks and I am yet to be refunded. I sent all the proof of purchase along with proof I received from the movies. I have no other information. Right , firstly I takes a million emails to get a reply. The I decide to call I get told I will be refunded lat Friday 8. Right waiting and waiting hey still no refund. I call only to get told oops not all the information was sent impossible I sent all the information I received from Nu Metro movies. How can you first say yes sir you will be refunded then do a total turn and reject it. I want my money back as this a ridiculous. That is all the receipts and proof I received from the movies.I want this sorted and I wnat my money. <br>