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Cwaita N

1 reviews | Active since May 2018

18 Jul 2023, 09:14

Wouldn’t recommend

Still waiting for my funds since the 4th of July,funds were supposed to reflect on my accounts yesterday,honestly the worst service I have received and the fact that it’s not even a huge amount,how much more if you had a emergency wouldn’t recommend

0
Replies (10)
Sanlam
Sanlam's reply18 Jul 2023, 09:16
Official
Good day Cwaita  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life. 
 
 Regards
 Sanlam Client Care
CN
Cwaita N's update18 Jul 2023, 09:27
Reviewer Update
This will probably take the whole week to resolve,I am not holding my breath and the only time it will get resolved is if you as the client take this up with the Ombudsman
Sanlam
Sanlam's reply18 Jul 2023, 09:38
Official
A consultant will be in contact you during the course of the day.

Regards
Sanlam Client Care 
CN
Cwaita N's update18 Jul 2023, 11:23
Reviewer Update
Consultant called me back stating that the funds will be available on 21/07/2023 which is unacceptable when you call in you are told one thing and when you get feedback it’s something else,rather I fully move to African bank fully at least there is no excessive waiting period of 13 full working days.

I urge people to rather move from this company the requested funds is less than R3000 and you have to wait this long,worse services ever.
Sanlam
Sanlam's reply18 Jul 2023, 11:38
Official
We really regret not being able to meet your expectations. We would like to assure you that Sanlam strives to deliver excellent service to our clients, and that it is constantly being impressed upon our staff to promote and protect the interests of our clients.

Regards
Sanlam Client Care
CN
Cwaita N's update18 Jul 2023, 11:44
Reviewer Update
This absolutely does nothing, and the response is just a check box for the company to say they have contacted me but zero tangible feedback what you quoted on when you sign up versus when you withdraw totally different
CN
Cwaita N's update08 Aug 2023, 15:32
Reviewer Update
I’ve opted to cancel from this company advised all of my funds will reflect before the 14th of August not holding my breath as their track record has proven to be scrupulous
Sanlam
Sanlam's reply08 Aug 2023, 15:42
Official
Good day Cwaita  

We have received feedback that an email has been sent to you earlier today.

Regards
Sanlam Client Care
CN
Cwaita N's update08 Aug 2023, 18:39
Reviewer Update
  • Hi Cwayita. Thank you for entering the OTP.
    The list below shows all the requests:

    Request Number ***, Request to withdraw funds from plan, Estimated Completion date 14/08/2023

    Date stipulated for funds is the 14th as I have indicated


Sanlam
Sanlam's reply10 Aug 2023, 07:44
Official
Hello Cwaita

We have sent you a Private reply.

Regards
Sanlam Client Care