NB
Nqwwenelwa B

1 reviews | Active since Sept 2022

19 Sept 2022, 17:41

Would never join Sanlam Indie.

@Sanlam Indie _if one had an option of rating you ZERO..I would opt for that... my mother passed away in May already, she has a life cover for her children ( me & my 2 sisters) as benefiaries, till to date we have not received the payout. The company requested medical history and it was submitted to them by the hospital, yesterday they wanted a 2nd doctor for her medical records... it was also submitted to them this morning, now they want another medical record...it feels like they are dragging the process unnecessary.. the worst part about this our young sister who's a minor depends on us financially to support and help raise her... We have been communicating via email in this regard (which they take their own time to respond) no calls. I am sick of this company. if i could, I would be writing their names here... this is how sick I am working with unprofessional people. Let it be my last time dealing with them .. no wonder people rather leave their life cover unclaimed due to such running around for endless information that they have, they don't even explain to you how far the process is and when asked they confirm we have received all needed documents, until they email again requesting for something else. let me leave it here before I say more.

Regards N Baliso

0
Replies (1)
Sanlam
Sanlam's reply20 Sept 2022, 15:22
Official
Good day

We are incredibly sorry for your loss and for the duration of time it has taken to finalise this claim.

An agent will be in touch with you soon.

Regards
Sanlam Indie Team

Best regards,