ML
Matome L

1 reviews | Active since Oct 2023

18 Nov 2023, 15:02

Wosrt Insurance Company Ever

Its been more than a month since they said they'll contact me privately, even now still nothing, whichbased on my experience can't say am surprised, bad insurance company ever.

0
Replies (8)
Sanlam
Sanlam's reply20 Nov 2023, 07:39
Official
Good day Matome  
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply20 Nov 2023, 13:23
Official
This is to confirm that feedback has been provided to you via email.

Regards
Sanlam Client Care
ML
Matome L's update04 Jul 2024, 06:28
Reviewer Update
They're poor at helping out clients, all tell you a lot of stories and change from one person to the other but at the end no solution, you're just where you started, worst insurance ever.
Sanlam
Sanlam's reply04 Jul 2024, 07:49
Official
Good day Matome  
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply05 Jul 2024, 08:55
Official
Good day Matome  
This is to confirm that you have been contacted via call and email. Please respond to the email for further assistance.
 
 Regards
 Sanlam Client Care 
ML
Matome L's update21 Jul 2024, 12:23
Reviewer Update
They now have assugned someone by the name Penny Cellere and after several days this was his/her feedback;

Good Day I will request the documentation. Once I receive it I will forward it to you.

Now from there i was hopeful that maybe somethings will be cleared and maybe new information come to light but then after seven days she rep****;
Good Day

I would like to take this opportunity to apologise for the delay and any inconvenience it has caused.

We are unfortunately unable to trace the application form for this policy.

So from this i clearly understood there's no way she can help and should just accept that, nothing is gonna change and this Sanlam remains the worst of the worst of the worst, poor client service, poor record keeping, just over-all poor, they don't even deserve to exist.🤬🤬🤬

Sanlam
Sanlam's reply21 Jul 2024, 13:11
Official
Good day Matome  
We have relayed your message to the relevant department.
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Jul 2024, 12:33
Official
Good afternoon Matome

We have received feedback that Sanlam Sky has been in touch with you.

Regards
Sanlam Client Care