HM
Hanjiswa M
1 reviews | Active since Jan 2023
23 Jan 2023, 07:38
Worsted service and *********** service ever at Assupol
On the 10th January I submitted a funeral claim to assupol, till today I haven't receive the money for the burial they told me they will pay before the funeral nothing in my bank account. And they told me it will be paid within 24 - 48 hrs but nothing has been paid. Why must we run after them when they have to pay out our claim but when they debit they just go to our bank account and debit.
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Replies (4)
Sanlam's replyOfficial
23 Jan 2023, 07:52Dear Ms Mbali, thank you for your review. My humble apology for any inconvenience caused. We will urgently investigate this matter and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply23 Jan 2023, 07:52
Official
Dear Ms Mbali, thank you for your review. My humble apology for any inconvenience caused. We will urgently investigate this matter and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
HM
Hanjiswa M's updateReviewer Update
23 Jan 2023, 14:47You assupol complaints manager you must stop apologizing while you are doing nothing right now I don't need your apology I want the money you come and apologize here no one is communicating with me I have to bury my husband without the money you come and apologize here for the inconvenience that you caused me. Are you going to pay the interest for the money I borrowed from people because you are so ***********
HM
Hanjiswa M's update23 Jan 2023, 14:47
Reviewer Update
You assupol complaints manager you must stop apologizing while you are doing nothing right now I don't need your apology I want the money you come and apologize here no one is communicating with me I have to bury my husband without the money you come and apologize here for the inconvenience that you caused me. Are you going to pay the interest for the money I borrowed from people because you are so ***********
Sanlam's replyOfficial
24 Jan 2023, 06:29Good day Ms Mbali, our senior claims manager is attending to this matter with urgency and we will let you know as soon as payment has been finalised. Kind regards
Sanlam's reply24 Jan 2023, 06:29
Official
Good day Ms Mbali, our senior claims manager is attending to this matter with urgency and we will let you know as soon as payment has been finalised. Kind regards
Sanlam's replyOfficial
25 Jan 2023, 06:33Good day Ms Mbali, we confirm that our claims team has been in contact with you to confirm payment of the claim. Thank you for your patience in this matter. Kind regards, Assupol Complaints Manager
Sanlam's reply25 Jan 2023, 06:33
Official
Good day Ms Mbali, we confirm that our claims team has been in contact with you to confirm payment of the claim. Thank you for your patience in this matter. Kind regards, Assupol Complaints Manager