IC
Isabel C
1 reviews | Active since Jan 2012
03 Jun 2024, 12:23
WORST TO NO SERVICE AT ALL
Takes 5 days to get someone / telephone to be answered Submit a death claim - no correspondence there after and debit order still gets taken off my account. One week it is ok to speak to me and then the next week it is not ok to speak to me. 48 hours to settle a claim - THAT IS FALSE ADVERTISING - MORE LIKE 48 WEEKS OR MONTHS
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
03 Jun 2024, 12:45Dear Isabel, we are so sorry to hear about your frustration. We are urgently attending to this and will give feedback to your direct e-mail shortly. Regards, Assupol Complaints Manager
Sanlam's reply03 Jun 2024, 12:45
Official
Dear Isabel, we are so sorry to hear about your frustration. We are urgently attending to this and will give feedback to your direct e-mail shortly. Regards, Assupol Complaints Manager
IC
Isabel C's updateReviewer Update
03 Jun 2024, 12:49JA I hear you - I have been waiting for that email since last week Thursday - Sorry trust is gone and I do not believe you at all
IC
Isabel C's update03 Jun 2024, 12:49
Reviewer Update
JA I hear you - I have been waiting for that email since last week Thursday - Sorry trust is gone and I do not believe you at all
Sanlam's replyOfficial
03 Jun 2024, 13:12My sincerest apology again, we have already started working on your complaint and will provide urgent assistance.
Sanlam's reply03 Jun 2024, 13:12
Official
My sincerest apology again, we have already started working on your complaint and will provide urgent assistance.
IC
Isabel C's updateReviewer Update
03 Jun 2024, 13:16Thank you for apology but seeing is believing.
The one person that did answer the phone after 10:07 minutes was the rudest person ever. We cancelled the funeral of my mother in law due to this bad service because we could not afford it and we paid for a policy that cannot be used.
The one person that did answer the phone after 10:07 minutes was the rudest person ever. We cancelled the funeral of my mother in law due to this bad service because we could not afford it and we paid for a policy that cannot be used.
IC
Isabel C's update03 Jun 2024, 13:16
Reviewer Update
Thank you for apology but seeing is believing.
The one person that did answer the phone after 10:07 minutes was the rudest person ever. We cancelled the funeral of my mother in law due to this bad service because we could not afford it and we paid for a policy that cannot be used.
The one person that did answer the phone after 10:07 minutes was the rudest person ever. We cancelled the funeral of my mother in law due to this bad service because we could not afford it and we paid for a policy that cannot be used.
Sanlam's replyOfficial
03 Jun 2024, 13:38Noted, thank you
Sanlam's reply03 Jun 2024, 13:38
Official
Noted, thank you
IC
Isabel C's updateReviewer Update
03 Jun 2024, 15:37Told you I am not holding my breath - It has been now 3 hours and still no acknowledgement that my paperwork was received nor a sarcastic remark that you will not give me back the debit order that was deducted for a policy that no longer should be operational.
Sickening to think I paid you for years and this is the treatment
Sickening to think I paid you for years and this is the treatment
IC
Isabel C's update03 Jun 2024, 15:37
Reviewer Update
Told you I am not holding my breath - It has been now 3 hours and still no acknowledgement that my paperwork was received nor a sarcastic remark that you will not give me back the debit order that was deducted for a policy that no longer should be operational.
Sickening to think I paid you for years and this is the treatment
Sickening to think I paid you for years and this is the treatment
Sanlam's replyOfficial
03 Jun 2024, 16:13I have requested our claims management team to urgently assist.
Sanlam's reply03 Jun 2024, 16:13
Official
I have requested our claims management team to urgently assist.