CS
Cindy S
1 reviews | Active since Mar 2022
04 Dec 2023, 18:19
Worst then ever
Worst services ever... My mom passed away on 18 June 2023... We have submitted every document they need to claim her pension fund... Until now no money or no news on when the fund will pay out because the fund must be divided in 3. We get no replys or no phone calls back.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
05 Dec 2023, 07:36Good day Cindy
We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Dec 2023, 07:36
Official
Good day Cindy
We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
05 Dec 2023, 07:37 Good day Cindy
We are sorry to hear of your loss. Please provide us with your mother's ID number in order for us to trace her record and refer your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your loss. Please provide us with your mother's ID number in order for us to trace her record and refer your complaint to the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Dec 2023, 07:37
Official
Good day Cindy
We are sorry to hear of your loss. Please provide us with your mother's ID number in order for us to trace her record and refer your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your loss. Please provide us with your mother's ID number in order for us to trace her record and refer your complaint to the relevant department.
Regards
Sanlam Client Care
Best regards,
CS
Cindy S's updateReviewer Update
05 Dec 2023, 12:50Good day thank you.
Her ID Number is: *** 08 4
Her Full names are: Maria Elizabeth Carolina Jansen van Vuuren
She was ******ed on the 18th June 2023. We have submitted all the papers and documents Sanlam asked for... Since then we struggle to get answers on how far it is or when the payment will be divided in 3 and be paid out
Her ID Number is: *** 08 4
Her Full names are: Maria Elizabeth Carolina Jansen van Vuuren
She was ******ed on the 18th June 2023. We have submitted all the papers and documents Sanlam asked for... Since then we struggle to get answers on how far it is or when the payment will be divided in 3 and be paid out
CS
Cindy S's update05 Dec 2023, 12:50
Reviewer Update
Good day thank you.
Her ID Number is: *** 08 4
Her Full names are: Maria Elizabeth Carolina Jansen van Vuuren
She was ******ed on the 18th June 2023. We have submitted all the papers and documents Sanlam asked for... Since then we struggle to get answers on how far it is or when the payment will be divided in 3 and be paid out
Her ID Number is: *** 08 4
Her Full names are: Maria Elizabeth Carolina Jansen van Vuuren
She was ******ed on the 18th June 2023. We have submitted all the papers and documents Sanlam asked for... Since then we struggle to get answers on how far it is or when the payment will be divided in 3 and be paid out
Sanlam's replyOfficial
05 Dec 2023, 13:14Thank you for the information. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Dec 2023, 13:14
Official
Thank you for the information. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,